14K Gold Stylish Cable Chain Necklace

Exchange Policy

At Primo Gold Jewelry, all sales are final, but we offer exchanges under specific conditions to ensure customer satisfaction. Please review our exchange policy below:

Conditions for Exchange

• No Refunds: Refunds are not provided under any circumstances, including reasons like:
• If you're unhappy with your purchase, you may request an exchange. We carry a wide variety of jewelry, including 14k gold, 10k gold, sterling silver (.925), and diamonds. If your first item didn’t meet your expectations, we can help you find or create a piece that does.
• Custom-Made Items: Custom-made items are not eligible for exchange or refund.

How to Request an Exchange

1. Contact Customer Support
2. Inspection Process

Shipping Instructions

• Once your exchange is approved, you are responsible for return shipping costs.
• Use a reliable shipping service, such as FedEx or UPS, with tracking and insurance.
• Retain your tracking number for reference.
• We cannot guarantee receipt of returned items, so ensure your package is properly secured and traceable.

At Primo Gold Jewelry, we are committed to ensuring you love your jewelry. While refunds are not available, our exchange process is designed to provide you with a piece that meets your expectations.

If you have any questions about the exchange process, please contact us at 📞 (941) 289-5518

Shipping Times

At Primo Gold Jewelry, we strive to process and deliver your orders promptly. Please review the following timelines based on the type of order:

Standard Orders

• Processing & Shipping: Please allow 5-7 business days for us to process and ship your order.

Pre-Order Items

• Processing & Shipping: Pre-order items take 7-12 business days to process and ship.

Custom-Made Items

• Processing & Creation: Custom-made items require up to 30 business days to craft and ship due to their bespoke nature.

We appreciate your patience and understanding as we ensure the quality and care of every item. If you have any questions about your order status, feel free to contact us at 📞 941-289-5518

Repair Policy

At Primo Gold Jewelry, we strive to provide quality craftsmanship and service. please carefully review our repair policy to understand the terms and conditions:

Responsibilities

• Accidental Repairs: We are not responsible for repairs needed due to accidents or mishandling.
• Manufacturing Repairs: Repairs related to manufacturing issues are only eligible within 45 days of purchase. After 45 days, we are not liable for any repairs.

Eligible Repairs (Under 45 Days)

We offer repair services for the following issues within the 45-day period:

1. Minor Chain Snaps & Clasp Repairs
2. Minor Cubic Zirconia Stone Replacement
3. Minor Diamond Replacement (Note: This service will incur a fee)

Important Notes

• Wear and Tear: All jewelry items are prone to wear and tear over time, which is a natural occurrence and not covered under this policy.
• Post-Repair Appearance: We do not guarantee that the jewelry will look exactly the same as it did prior to the repair.

For more details or to request a repair, please contact our customer support team at 📞 941-289-5518. Thank you for understanding as we aim to serve you with integrity and transparency.

14k Gold Authenticity Guarantee

At Primo Gold Jewelry, we proudly guarantee the authenticity of our 14k gold jewelry. Each piece is crafted with the highest quality standards to ensure durability, elegance, and lifetime satisfaction.

Our Gold Jewelry Promise

• Authenticity Stamped: All our gold chains are stamped with either "14k" along with the manufacturer’s stamp, providing proof of genuine quality.
• High-Quality Craftsmanship: Our gold jewelry is manufactured to meet the highest industry standards, ensuring both beauty and durability.

Care Instructions

To keep your gold jewelry looking shiny and new, we recommend:

1. Using a jewelry cleaner regularly to maintain its brilliance.
2. Proper storage to avoid scratches or tarnishing.
3. Gentle handling for prolonged durability and wear.

With proper care, your gold jewelry will remain stunning and last a lifetime!

Jewelry Gram Weight Notice

The gram weights of our jewelry are approximate and may vary slightly due to the unique craftsmanship of each piece.

Weight Variations

• The weight listed for each item may vary by -1 gram or +1 gram depending on the design and manufacturing process.
• These small variations are natural and ensure the individuality and quality of each piece.

Thank you for understanding as we strive to deliver high-quality, handcrafted jewelry!

Jewelry mm ' millimeters ' thickness will be approximate

Jewelry Thickness Notice

The thickness measurements (mm - millimeters) of our jewelry are approximate and may vary slightly based on the craftsmanship of each piece.

Thickness Variations

• Chain thickness may vary by -0.5 mm or +0.5 mm from the listed measurement.
• These slight differences are due to the handmade nature of our jewelry and ensure the quality and uniqueness of each piece.

We appreciate your understanding and are confident you'll love the craftsmanship and durability of our jewelry!

Gold and Silver Jewelry Pricing Notice

At Primo Gold Jewelry, the prices for our gold and silver jewelry are not fixed and are subject to change daily.

What Affects Pricing?

Our pricing is influenced by several factors, including:

1. Gold Market Value: Fluctuations in the global gold market impact pricing.
2. Jewelry Labor Costs: The craftsmanship and labor involved in creating each piece.
3. Supply and Demand: Market availability and customer demand can affect prices.

Daily Updates

• Prices may be updated daily to reflect these factors accurately.

We are committed to offering fair pricing while maintaining the highest standards of quality and craftsmanship in all our jewelry